SuzziPad Microwave Heating Pad for Neck and Shoulders Weighted Neck and Shoulder Wrap for Pain Relief and Spasm Heated Neck Wrap with Herbal Aromatherapy Moist Heat Neck Warmer Hot & Cold Compress

How to Use:Heat Therapy:* Clean the microwave carousel firstly to remove any oil or food residue.*Then put on a clean dry plate on the microwave carousel and place the neck heating pad microwavable flat on the plate.* Microwave the heating pads for cramps for 120 sec the very first time. (For non-carousel microwaves microwave the product for 60 sec the very first time then rotate it 180° and microwave it another 60 sec).* Light touch the heating pad for neck before use. If not hot enough increase the next heating cycle by 30 sec (Be patient do not increase the heating time by more than 30 sec).Expect 20 min heat therapyDO NOT OVER HEAT!!Cold Therapy:*Leave the wrap in the freezer for 4 hours. Expect 10 min cold therapy. You can put your wrap back into the freezer any time.Customer ServiceIf there are any damages like burns holes on the neck and shoulder heating pad stop heating it immediately and contact us for a firm solution.